Set up hotline to act on consumers’ complaints: HC

The High Court today directed the Directorate of National Consumer Rights Protection (DNCRP) to launch a hotline in three months in order to receive the complaints from the consumers and to provide them service on emergency basis.

The court asked the DNCRP to set up the hotline through outsourcing and asked the finance ministry and commerce ministry to allocate necessary budget without any bureaucratic tangle for this purpose.  

The HC bench of Justice Sheikh Hassan Arif and Justice Md Badruzzaman passed the order while hearing a writ petition filed earlier in this regard.

During the hearing, Shamim Al Mamun, a director of admin and finance division of the directorate, appeared before the HC bench as per its August 20 summons order.

The court on August 20 summoned him to hear his explanation about the directorate's budget proposal of Tk 50 lakh for the consumer service hotline installation.

The director also apologised to the court on behalf of the directorate as it did not discuss the “outsourcing” issue for installing the hotline.

The HC bench fixed October 15 for further hearing on the issue.