A request to the banks
“Banks only serve the rich not the poor", said a man with eyes full of tears in front of a Dutch-Bangla Bank ATM booth at Savar a few days ago. When I asked him why he was tearing his ATM card and calling the banks names, he said, “My father died of heart attack today. I have to go to my hometown Dinajpur for attending his funeral. But my hand is empty. I tried to withdraw some money from my bank account. I have Tk. 492.80 in my account. But I could not withdraw the money because ATM booths do not allow withdrawing less than five hundred taka. They have only five hundred taka notes.” Hearing this sad story, I quickly withdrew some money from my account and gave him the money so that he could go home.
I would request the banks to consider the problem and solve it urgently because as a business learner I know, “A dissatisfied customer is deleterious to your organisation even if you are a market leader.”
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