Dhaka Wasa launches helpline for services
Dhaka Water Supply and Sewerage Authority (Wasa) for the first time introduced a hotline called "Wasa Link" yesterday to increase the quality of service.
Anyone can call the hotline on 16162 through any mobile phone operator to make service-related complaints or know billing and other necessary information.
Information Minister Hasanul Haq Inu inaugurated the service at the capital's Sonargaon Hotel by calling 16162 and taking some information from the helpline.
Wasa Managing Director Taqsem A Khan said the members of Wasa Helpline would receive the complaints and deliver them to the officials concerned immediately so that the problems could be fixed within 24 hours.
"If the officials concerned fail to solve the problem within the time due to technical reasons, they will inform it to the subscriber and will try to fix it as early as possible," he said.
If the officials do not pay any heed to the complaint, it will automatically reach the higher officials, he added. "We will take action against the officials who will show negligence in providing services."
The Wasa MD also said they had started giving training to the officials in this regard.
Anybody will be able to make complaints to the call centre round the clock though the call centre will remain open from 7:00am to 10:00pm.
The information minister called "Wasa Link" a nice initiative and said all organisations, especially the government ones, should introduce the service.
Local Government Division Secretary Abu Alam Mohammad Shahid Khan laid emphasis on proper implementation of the service, saying its outcome would depend on the officials who would provide the service.
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