Biman management must apologise

Your front page photograph and report published on June 25th has vividly demonstrated Biman's attitude towards its passengers. The MD of Biman should apologise publicly on behalf of his staff, who beat up a female customer!
Biman always ignores its customers. While most airlines try to practice “service with a smile”, Biman is probably practising “service with violence”. Is it because most ground and desk personnel in Biman have got their jobs through political connection and nepotism? Biman management should not forget that they are running Biman with taxpayers' money.
Can the Biman management justify this violence against a woman customer? No way! So apology comes first, not inquiry.
Engr. S. A. Mansoor
On e-mail