Banks asked to ensure smooth savings tools services

The Bangladesh Bank has instructed all scheduled banks to maintain uninterrupted savings certificate services following complaints from customers about difficulties in purchasing the instruments through banks.

In a circular issued yesterday, the central bank reminded banks of their responsibilities as authorised issuing offices under the Savings Certificate Rules, 1977, saying some branches were not providing adequate support to investors.

The directive follows concerns that some branches were not providing the required level of support to investors seeking to buy savings certificates.

Banks have been asked to strengthen customer service, ensure eligible investors can access the instruments without unnecessary obstacles, and regularly monitor their savings certificate operations to resolve complaints promptly.

The central bank also directed branches to display complaint submission procedures prominently so customers can easily seek assistance.

Savings certificates are among the most widely used savings instruments in Bangladesh.

The move is expected to improve customer access to savings certificates and reinforce confidence in the savings instruments.