DSE sets up online complaint cell

The Dhaka Stock Exchange (DSE) has set up an online complaint cell to allow investors to file complaints with ease and get result.

Now stock investors can complain against stock brokers and listed companies through the cell along with the manual system.

KAM Majedur Rahman, managing director of the bourse, says the initiative is part of the DSE's efforts to mitigate the troubles faced by investors.

“Investors will now be encouraged to make a complaint as the process has become very smooth,” he added.

The online complaint cell will allow investors to attach files to back up their claims. The bourse plans big about the complaint cell: it will regularly analyse the number of complaints it receives and the number of complaints it addresses.

“We have resolved many complaints but there was no data about them. Now we want to make it in a systematic way. It will be like a system that is followed in the banking sector.”

Khairul Bashar Abu Taher Mohammed, secretary general of the Bangladesh Merchant Bankers' Association, welcomes the DSE move.

“The DSE will have to resolve complaints regularly. If a complaint can't be resolved for any reason, the investor must be informed. Then the system will work and inspire investors.”

Bashar, also the chief executive officer of MTB Capital, says investors face many problems regarding share and balance transfer. In August 2010, the Bangladesh Securities and Exchange Commission ordered the stock exchanges to open a complaint cell. The DSE set up the manual complaint cell in the same year.