Dutch-Bangla Bank holds managers’ conference

Dutch-Bangla Bank PLC recently organised a two-day “Managers’ Conference-2026” in Dhaka to review the bank’s overall performance in 2025 and outline business plans and strategies to achieve its targets for 2026.

Branch managers from all 243 branches across the country participated in the conference, according to a press release.

Abul Kashem Md Shirin, managing director and CEO of Dutch-Bangla Bank PLC, presided over the event. In his address, Shirin critically reviewed the strategies adopted to achieve the bank’s business targets in 2025. 

He congratulated the branch managers and their teams for earning an operating profit of Tk 2,704 crore and for meeting their respective targets during the year. He also urged managers who fell short of their targets in 2025 to make all-out efforts to achieve the goals set for 2026.

Shirin emphasised expanding the bank’s business in 2026 by leveraging its largest online banking platform Fast Track, customer relationship management (CRM) system, ATM network, mobile banking wallet Rocket, agent banking network, point-of-sale (POS) terminals and NexusPay.

He instructed managers to place greater emphasis on enhancing retail and SME banking alongside corporate business.

Highlighting the importance of customer service, Shirin said it remains the most critical aspect of banking. To deliver the highest standard of service, bank officers must have sound business knowledge, a clear understanding of customer needs and demonstrate empathy. 

He further stressed that branch managers must ensure the consistent delivery of high-quality services to customers.

Deputy managing directors, chief experience officers, divisional heads, cluster heads and senior executives from the bank’s head office were also present at the conference.