MetLife settles Tk 2,853cr claims in 2025

MetLife Bangladesh settled insurance claims worth Tk 2,853 crore in 2025, maintaining one of the highest claim settlement ratios in the country’s life insurance industry, according to a press release.

The amount includes payouts made to customers as insurance benefits, as well as claims related to loss of life and medical needs. During the year, the insurer posted a claims settlement ratio of 98 percent.

Of the total claims settled, Tk 313 crore was paid for health and medical claims, Tk 110 crore for death claims, and Tk 2,430 crore for maturity, partial maturity and other claims.

MetLife Bangladesh continues to settle the highest volume of claims among all life insurers in the country. The company paid Tk 2,895 crore in claims in 2024, Tk 2,981 crore in 2023 and Tk 2,548 crore in 2022.

Ala Ahmad, chief executive officer of MetLife Bangladesh, said the company’s consistent performance reflects its strong financial position, operational excellence and transparency.

“Our ability to consistently manage the highest volume of claims in the market is a direct result of MetLife’s strong financial position, operational excellence and transparency,” he said.

“At a time when trust in the insurance sector is increasingly shaped by customers’ real experiences, timely and transparent claims settlement plays a crucial role in strengthening confidence,” he added.

MetLife Bangladesh’s customers benefit from a seamless digital claims process that allows them to submit claims online and receive payments within three to five working days.

Currently, the insurer serves around one million individual customers and more than 900 corporate clients across the country.