Biman
Biman has a captive set of customers in providing the hajj service (numbers going up and up) and transporting labour to the Middle East. Its services to other destinations are viewed as of non-core nature demanding little attention or motive for profit. This can be felt by international passengers as there are frequent breakdowns, cancellation of flights, change of schedules, delays and lost luggage.
Perhaps Biman should specialise its operations with dedicated planes and staff for its core and non-core businesses if it hopes to be a successful international airline and attract bona fide travellers and tourists.
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