A good hospital?
I'm a Bangladeshi citizen studying in State University of New York at Buffalo, United States of America. When it comes to good treatment an image of a big hospital with modern machinery and foreign educated doctors come in our mind. However, this image can be deceiving.
On my recent visit to the biggest and highly modern hospital in Bangladesh, I have faced breach of trust by hospital management and doctors.
To begin with, a huge amount was billed into our account without laboratory test being performed. Some tests had been repeated twice without any valid explanation to the patient. After reporting the error to the management, I posed a question to them, "People like me can read and write English, therefore I was able to point out your billing error. What about people who cannot read and write English and understand your medical terms?" His response was, "They pay more, which is how we survive in the medical industry".
Cleanliness of the rooms is very poor. Rooms and washrooms are not cleaned unless complaints are lodged which most of the time goes to deaf ears. Nurses are overloaded with work due to which they are rarely polite. No proper help or assistance can be obtained from the receptionist. Besides being rude, they are never helpful.
Before the surgery, the doctor quoted me a verbal estimation fee of Tk 70,000. However, after the surgery, I was billed for Tk 112,000. I was at fault because I had not asked for a written estimation from the doctor, as I trusted the practitioners of the noble profession.
Private hospitals in Bangladesh are set to do business, rather than treating our citizens. Therefore, I would request the government to look into such matters, because it is all about health of our valued citizens.
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