Call centres
Recently, the DS reported that the potential call centre industry in Bangladesh is facing a lot of policy hurdles. Indisputably, it's our bad luck because we are unable to take this great opportunity. All over the world this is a growing industry, especially in the developing countries. The global market is worth $450 billion. How much percentage are we getting in this respect?
Study shows that sales growth in India was 89 percent, Brazil 38 percent and in Poland 23 percent in 2007, whereas it was hardly 10 percent in our country. VoIP is still illegal. In such a small country, our authorities have failed to coordinate among themselves. Our competitors are taking advantage of this.
Our government has promised to build a digital Bangladesh by the year 2021. For digitalisation, this sector should get priority. If proper steps are taken, with backward & forward linkages, within a few years Bangladesh will be a great venue of call centre business.
So, the government should start moving right now to minimize the gaps. On the other hand, private investors should be more enthusiastic to promote this sector in Bangladesh.
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