Letters To The Editor
The ordeal of travel in a private airline
On October 5, 2013, I went to Rajshahi by United Airways. Before purchasing the ticket online, I asked one of their sales representatives over phone whether their air conditioning system worked properly as I had a bad experience from Jessore flight in 2011. He assured me that the air conditioning worked fine. But when we were onboard, we realised that the air condition was not working. The sales guy either didn't know or lied to me.
First they flew us to Saidpur instead of Rajshahi. It was hot inside. We had a 50-minute flight to Saidpur. There we had to wait for 25 minutes so that Saidpur-bound passengers may disembark and Dhaka-bound passengers can get in. Then it took 35 minutes to reach Rajshahi. So, in total, we had to be on board in scorching heat for 110 minutes and the airline crews didn't even say sorry! One passenger complained angrily that she had been flying frequently by this airline for the last two years, and she never found their AC working. This is totally unprofessional. United Airways should either lower its air fare or get their AC working.
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