Harassment at ZIA

Imtiaz, Uttara, Dhaka
One of my closed relatives reached Zia International Airport (ZIA) from Hong Kong on 08/11/2007 at 01.00am. They had to wait with their luggage up to 02.30am because the Belt Operator was not there at that time. There were many foreigners in that flight, besides locals. It was very surprising for the foreigners. Even locals were annoyed though they are accustomed to being harassed in their daily life. After a long journey they wanted to come out from the airport at the earliest. Another point of harassment is customs formalities, though it is a bit better now then before. Customs officials should behave politely, especially with the passengers from the Middle East. They may not be aware of customs rules but customs officials can convince them about the applicable rules in a polite way. If more officials are required for that purpose , the authorities can think about it. But, harassment of common passengers should be avoided. For security reasons and necessary formalities there will be some delay which is acceptable, but harassment due to inefficiency, negligence, corruption and misbehavior is not at all acceptable. May the relevant authorities please look into the matter and find a way out to minimise the harassment of arriving passengers at ZIA.