IPO refund warrant

Mozammel Hossein, Old DOHS, Dhaka
I have been applying for IPOs for some time but unfortunately I am so far unsuccessful in all my attempts. But what is causing me pain is the manner in which the refund warrants are issued in cases where the amounts could not be credited to the account online. In one case, all my refunds were to be collected from a courier service office. After reaching there I found the office located in the sixth floor of a building which has no elevator. I paid money to a person to climb up and get me the refund warrants which he did as a fine gesture. I am over 70 years old and it is not possible for me to climb six stories. However, to my great dismay I found that in one warrant the name of the bank was not mentioned correctly. So I have to pursue the matter once again. My question is if the courier companies are not able to deliver the mails then why they are called so? Will our authorities consider the matter and take appropriate action to rectify the faulty mechanism?