Rejoinder
We refer to the article published on February 27, 2008 on Page 11 (Point Counterpoint) of your daily. We have taken note of Mr. Ali Sheikholeslam's feedback on our service, and are concerned to hear about his experiences. We are looking into this matter and would welcome Mr. Sheikholeslam to write formally to our customer affairs team (customer. affairs@emirates.com), to aid us in our investigation.
Emirates aims to provide the best service possible on all our routes. For our Bangladeshi customers, we try to roster our Bengali speaking crew members on our Dhaka flights, and on our inflight entertainment system we also screen Bangladeshi movies.
Recently, we invested in a modern new flagship city office equipped to provide better service to our customers. Dhaka is an important route in our network and we are proud to be able to provide our service to our customers here.
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