Car owners' predicament
Recently, I went for my car fitness certificate renewal (previously done by others). While the present government is trying to simplify the service sector, the BRTC is unreasonably complicating the process. First, I filled up three pages of BRTC deposit book of Tk.445 (45 for label sticker) for depositing to local Gulshan P.O. After about half an hour in queue, I deposited Tk.445 and the man at the counter wrote another set of receipts and returned one copy of this receipt + 2 copies of BRTC book. Then I went to the BRTC office in Mirpur at about 11-30am, again after half an hour they gave an application form (why?) to fill in and told me to give the photocopies of current tax token and the previous year's chalan deposit (both are already in their file) + TIN certificate. (I had). Finally, the car was inspected in 5 minutes and I got the certificate without a sticker label (but a rubber stamping- no label was issued though Tk 45 had been deposited) at about 2-30pm i.e. after 3 hours.
Surely, the process can be simplified and duplication of receipts and photocopies etc. avoided. If any necessary paper is needed like TIN certificate it should be displayed in P.O. so that one can take them without waiting to be told by the BRTC staff.
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