Taxpayers
The National Board of Revenue (NBR) has recently established "one point service centre" to offer the taxpayers certain prompt services. One of the jobs of the said one point service centre is to issue T.I.N certificates within 2 working days of receiving application from the taxpayers. But it is seen that the one point service centre established at Zone-7, Dhaka office, is not providing such facilities, as prescribed in citizens' charter, also published by the NBR. The applicants have to wait for 20 to 30 days for such certificates. Moreover, hand written certificates are issued nowadays, though there are computers at every circle.
The honourable chairman of the NBR and the respective commissioners of Zone-7 are requested to look into it as an urgent matter, so that the purpose of establishing “one point service centre” could be served.
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