BTTB
Suddenly, my residential telephone got disconnected for reasons not known to me. Initially, I thought it to be line trouble. I requested the local complaint centre to restore my telephone line. In the mean time two more days were gone. Neither my telephone was restored nor I got any feedback. Again I contacted the complaint centre. They informed me that my telephone had been disconnected and told me to contact the office for restoration. I sent a man to the telephone revenue office in G.P.O. building to know about the matter but he could not make any way out. The next day I personally went to the revenue office. After looking here and there I got the revenue section room. About 20/25 people sitting face to face in a congested room were working in the revenue section. The situation in the room seemed to me very much chaotic like a kitchen market devoid of any congenial atmosphere for doing office work. Finally, I could reach the upper division assistant of Rampura area and came to know that my telephone had been disconnected for default of payment. I produced the paid bill copies up to April'09 to prove that the payment was up to date. The person told me that the charge due for the month of June'09 remained unpaid. I told him that this was middle of June and normally bill for the month is available during the 3rd week or so of the month. As such, I have not yet received the bill, so how could I make payment? He told me to take a fresh bill from the office to make payment and to inform the office. He prepared for me a bill with a validity up to 30th June'09. However, he agreed to connect my line by the evening. Really I got my telephone restored in the evening. I did not make payment against the prepared bill, rather I waited for the normal bill to come. Yes, it came around June 24th'09 with validity up to June 30th. And I paid within the time. Even after all these things I could not understand as to why my telephone was disconnected putting me in trouble and thus deceiving BTTB from revenue earning.
What is going on in the telephone department?
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